We know you've received many emails from companies regarding COVID-19, as over the past few weeks it has become clear that the world is facing a new challenge. We hope you are all staying safe during this time!
As well, we wanted to let you know that we are doing everything we can to ensure your safety and ours. Every LASH item is handmade in our studio in Berlin taking every precaution when it comes to health and safety. We are using disposable gloves to make our products and wearing masks throughout the manufacturing process. As well, our tools and studio get cleaned and disinfected at the end of every day.
We will be working around the clock to ensure our orders ship at a normal rate; however, please do expect delays as shipping companies worldwide are experiencing heavy volumes and increased demand during these times.
For such reason, our shipping partner (DHL) has decided to increase shipping rates for a number of countries, mainly North America, South America, and Australia. This increase in shipping rates will be temporary and expected to decrease after the COVID-19 crisis subsides, which means we will soon be able to offer affordable rates to our customers in North America, South America, and Australia again.
We welcome any questions you may have through our Contact page as well as through email@example.com.
Our customers are the heart and soul of our company and we appreciate you all for continuing to support our business. We're all in this together. Please take care of yourself and each other during these difficult times.